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FAQ’S

Frequently Asked Questions

Are there any requirements to attend the 2019 ZIN™ Convention?

Yes. This event is exclusive to members of the Zumba® Instructor Network (ZIN™ ). You must first complete your Basic 1 Training which is included in your bundle price. Once you complete your Basic 1 training you can become a ZIN™ Member onsite to take part in ZIN™ Convention. Your bundle price includes the Basic 1 Training and your ZIN™ Convention registration with a pre-selected schedule.

In addition to what I have signed up for, what does every package include?

Every package includes the following:

  • Access to Thursday morning’s Kickoff Session
  • Access to Friday evening’s Fitness-ConcertEvent
  • Access to Saturday evening’s Theme Party
  • Access to Sunday afternoon’s Closing Session
  • Access to all ZINConvention sponsor booths
  • Access to the Zumba®Wear store
  • Official ZINConvention goodie bag
  • AFAA/ACE/AEA/CANFIT Credits (95% of the credits you need for the year)
  • Session handouts
  • For Instructor Trainings: One (1) year of continuing education credit + digital manual and digital certificate

Where will the ZIN™ Convention events be held (Sessions, Instructor Training Courses, parties, etc.)?

The entire ZIN Convention (Fitness-Concert Event, Theme Party, Sessions, Specialty Boosts, Instructor Training Courses, sponsor booths, etc.) will be held inside The Hyatt Regency Orlando, the South Foyer and Hall of the Orange County ZIN Convention Center (venues connected with a covered walkway), and the Rosen Centre. Everything will be located within walking distance from any of the hotels in our room block.

What is the ZIN™ Convention cancellation policy?

If you decide to cancel your registration for the Zumba Basic 1 Instructor Training bundled with the 2019 Zumba Convention, the amount you paid will be refunded, minus a $300.00 USD cancellation fee, if you cancel your registration on or before July 1, 2019 (11:59 PM ET).  If you cancel your registration on or after July 2, 2019 (12:00 AM ET), you will NOT receive a refund.  If you do not cancel before July 1, 2019 (11:59 PM ET), and if you do not attend the scheduled Basic 1 Instructor Training (scheduled to take place on July 24, 2019), you will NOT receive a refund.  No transfers to another Instructor Training will be permitted.

If I can't make it to the ZIN™ Convention, can I apply my registration to other Zumba® products (e.g., Instructor Training Courses, Zumba® Wear merchandise, other Zumba® events, etc.)?

No, you will not be able to apply your ZIN Convention bundle registration to other Zumba® products or events. If you’re unable to make it, be sure to cancel as soon as possible to avoid the “no show” fee (please see cancellation policy FAQ #4).

Can I switch out of the sessions in my ZIN™ Convention schedule?

No. We created a schedule that will insure the most informative and fun experience at your first ever ZIN™ Convention.

When will registration for the Basic 1 Training and ZIN™ Convention Bundle close?

The last day to register will be July 23, 2019, unless the event sells out prior to that date. No registrations will be accepted after this date.

Will I receive credits for the Instructor Training Courses, Flavors and Learning Capsules I take at the ZIN™Convention?

Yes.

Can my spouse attend the ZIN™ Convention if he or she is not registered for the ZIN™ Convention? What about my children?

Only officially registered attendees with a ZIN Convention credential will be allowed into ZIN Convention events, unless otherwise noted.

Will there be Zumba® Wear merchandise for sale at the ZIN™ Convention?

Yes! We will have most of the items available on Zumba.com, as well as special ZIN Convention-only products at discounted prices. We will also be launching new products at the ZIN Convention.

Will there be medical staff on-site?

Yes. Emergency Medical Services will be available on-site during convention hours.

Note: EMS will carry basic first aid supplies as well as over-the-counter medications, oxygen, and an AED (Automated External Defibrillator). They will be stationed in designated areas within The Hyatt Regency Hotel, Hilton Hotel, Rosen Center, and Medical Room #6 at the Orange County Convention Center (OCCC).

When are registration hours?

Wednesday, July 24, 2019
9:00 AM – 9:00 PM

When should I plan on arriving and departing?

With so much to do in Orlando and the busy ZIN Convention schedule, it’s recommended you arrive at your hotel early on Tuesday, July 23. Arriving early provides ample time to get registered, checked in and settled. It also gives you the chance to take advantage of our pre-ZIN Convention events or attend a ZIN-sponsored event on Wednesday, July 24. Check the Forum for the inside scoop on the hottest events.

It is highly recommended you plan on departing Monday, July 29 to ensure your departure is convenient and not rushed. If you plan on leaving Sunday, July 28, it is recommended your departure plans are after 4:00 PM (the last session ends at 1:00 PM).

Considered a world-class destination, Orlando, Florida, is a city that offers something for everyone. The ZINConvention is strategically located on International Drive, a main thoroughfare in Orlando, which offers tons of restaurants, an outdoor shopping mall and many other attractions for the entire family. For those planning on bringing their little ones, be sure to check out Disney World, Universal Studios, SeaWorld and other amazing theme parks just minutes away from The Hyatt Regency. For more information on fun things to do in Orlando, visit Orlando Info. For more information on fun things to do in Orlando, visit Orlando Info.